Maintenance Plans

Call ID Telecom today to consult with one of our experienced Account Executives to customize a maintenance plan that meets your technology and budget needs. Listed below are just some of the benefits a customer receives with an ID Telecom maintenance plan:

  • Guaranteed rapid response times/ Service Level Agreements (SLA)
  • Complimentary software/firmware upgrades
  • Direct Avaya Maintenance
  • Discounted Moves, Adds and Changes (MACs)
  • Equipment repair/replacement
  • Remote help desk support and training
  • Scheduled on-site proactive maintenance visits
  • Service provider liaison support


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    Keeping your phone system running efficiently is a priority at ID Telecom. The best way to ensure optimum performance is through regular proactive maintenance. Under one of ID Telecom’s maintenance plans your system will be proactively monitoring and maintained on a regular basis.


    If a trouble is found, it will be repaired quickly and efficiently. Even if you did not purchase or have your telephone system installed by ID Telecom, you may qualify for a service or maintenance agreement!

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