Voice Over Internet Protocol (VoIP) is a type of technology that allows users to make calls using a broadband internet service rather than a conventional phone system. VoIP operates by converting sound digitally and then transfers it through the internet. Essentially, a VoIP telephone system uses the internet to make phone calls. Installing a VoIP telephone system has several benefits for small, mid-sized, or large businesses.
A VoIP telephone system utilizes Internet Protocol to make calls. Instead of using traditional telephone lines, all communication data is turned into packets and sent over the IP network. Your business can use either your internet connection or a direct IP connection to your telephone service provider. As opposed to placing calls over a traditional phone line, VoIP circumvents costs as your business will require fewer dedicated telephone lines and cheaper costs for domestic and international calls.
Traditional phone systems can typically run a telephone line to a home or business and then is assigned its own phone number. Any movement that takes place can become a hassle, trying to remember the right extensions or keys to dial on your phone. Contacting the telephone company to transfer service can also be a waste of time. VoIP telephone systems are not physically limited and you have the freedom to move as business demands.
Business needs can and will vary depending on the demand. It’s not always easy to predict how many phones your business may need year over year. Traditional phone systems can be costly if your business needs to maintain or add multiple lines. VoIP benefits businesses as you can add a line quickly if you add a new employee. If you need to reassign or remove a line, it’s an easy and simple process with VoIP technology.
VoIP telephones allow a business to multitask with most tech devices, allowing maximum productivity. Take for example if you are on a call with a queue, while you are waiting, you can read voice-to-text messages that are sent to your email inbox, or prepare for your next client call. Also, if you need to forward a voice message, you can do it with a click of the mouse when using a VoIP system application.
Business System Integration
Since VoIP telephone systems are internet-based, it’s easy to integrate with business applications and systems. For example, you can place outbound calls through Outlook and other email clients. They integrate easily with CRM systems so you can keep track on customer calls and data. If you have a legacy business system such as a fax machine, it can integrate with VoIP using virtual faxing (also referred to as IP faxing).
The versatility of VoIP telephone systems makes it beneficial to businesses of all sizes. Not only is it easier to use than a traditional phone line, but it will save your company money as VoIP is a cost-efficient solution compared to conventional phone systems. Installing a VoIP system is also simple as it uses your company’s existing broadband connection. If your business is ready to make the switch from a traditional telephone system, have ID Telecom install your VoIP system. Contact us for a free business consultation at (954-280-9352).